At My Quest Concierge, we want to give our clients as much flexibility as possible when changing or canceling a tour.
For all reservations made directly with us by email or through our website, our customer support team will contact you 48 hours before your tour (two days prior) to reconfirm your reservation.
At this point, you may cancel or change the date of your tour at no cost.
If we have not heard back from you by 8:00 PM on that day, we will consider your tour confirmed.
Once your tour has been reconfirmed, or after 8:00 PM two days before your tour, the following fees apply:
If your reservation was made through a third-party platform or travel provider, we will follow the cancellation and modification policies established by that provider.
In the event of a tropical storm, hurricane, severe weather conditions, or other force majeure events, we may cancel or reschedule your tour without penalties.
Whenever possible, we will inform you of the situation one or two days in advance, allowing you to decide whether you would like to:
My Quest Concierge and www.myquestconcierge.com are a brand, website, and trademark of Escudo Amigo S. de R.L. de C.V.
Depending on your payment method, your bank or payment statement may display Escudo Amigo, PayPal, TripWorks, and/or We Travel.
Your safety is our priority.
All of our vans and vehicles are equipped with passenger insurance, meaning that you and everyone in your group are covered in the event of a vehicle accident.
Our local team is here to help. Whether you need more information about our tours, want to customize an experience, or simply have a question about your trip, feel free to reach out.
